Due to this modification, the data service will not be available initially and the prepaid customers who wish to activate 3G/2G data for the first time may send the sms keyword – START to 1925. After sending the SMS, any data STV can be activated through C top up / USSD Selfcare.
It means, from 1st Septemeber 2015 onwards, each BSNL prepaid mobile customer who need 3G/2G mobile internet / data services may activate the same by sending START to 1925. Activation of mobile data / internet service through SMS has to be done initially for the first time by each customer.
NOTE: The above instructions are applicable to all New BSNL Prepaid Mobile Connections activated from 01-09-2015 onwards. (Existing customers may enjoy uninterrupted data services as before.)
Data service will be barred / inactive for all those customers who does not send the desired SMS keyword to toll free short code 1925.
To protect the interest of of consumers using wireless data (2G/3G/4G) service and to reduce the number of complaints, TRAI issued new guidelines earlier in August 2015.
Read More: Mobile Users can activate/deactivate Internet service through Toll Free Short Code 1925, Operators cannot charge beyond the subscribed data limit: TRAI
Under the amended rule, TRAI has clarified that the consent of a customer expires after the subscribed mobile internet limit, like 500MB, 1GB etc. gets exhausted. It means, operators cannot charge consumers subscribed to data packs such as STV (special tariff voucher) / Combo Voucher / Add-on pack, beyond the subscribed data limit.
Dear readers, please share your views and opinions about this new data activation / deactivation procedure via comments with us. Whether this would help to reduce complaints?
2 Comments
what if there is not enough money for net recharge and there is a need to use net urgently. do we have to send any message to use net with remaining balance.
I send STOP to 1925 (bsnl). After deactivation my STV is not working.please help