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    BSNL Digitalizing its channel partners, launches ‘Retailer App’ and ‘e-CAF App’ for BSNL Retailers for instant activation of new mobile connections

    Tele Kerala (Chief Editor)By Updated:36 Comments
    State run telecom major, Bharat Sanchar Nigam Limited (BSNL) has started digitalizing its partner network by launching two new Mobile Apps –  ‘Retailer App’ and ‘e-CAF App’ exclusively available for BSNL retailers in all the circles.

    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections

    As we reported earlier, the PSU started developing these new mobile apps exclusive for its channel partners – Franchisees / Retailers  / RDs since January 2016. Both these apps were officially launched by BSNL on 24th May 2016 in an attempt to increase its SIM sales through retailer network.


    What is BSNL ‘Retailer App’ ?

    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections

    ‘Retailer App’ is a mobile app only for BSNL channel partners through which many features such as – Special Offers, Incentives/Commission, transactions history, activations etc. can be accessed round the clock. BSNL already started sending SMS invites to its retailers with download link of Retailer App.


    Key features of  BSNL ‘Retailer App’ 

    • Easy Installation through Sancharsoft Web App.
    • Access to information on available Vouchers for mobile
      customer like Top Up, STV and Plan Vouchers.
    • View the Special Offers introduced by Circle or BSNL
      Corporate Office.
    • View number of activations for past three months and
      List of numbers activated for the current month
      Information on the commission amount, type and its
      status for the last five months.
    • Information on various incentive Schemes available. 
    • Access to last 7 days transactions through CTOP UP.
    • Support from BSNL Teams through docket booking.  

    Retailer Login and Dashboard

    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections

    Retailer login is a secured by OTP sent to the registered CTOP UP
    Number. Successful login will display the Dashboard which will
    show information like:
    • Current Balance
    • Last Day Sale
    • Last Credited Amount and Date
    Other Menu options available in BSNL ‘Retailer App’ are explained below:
    • Special Offers: Displays the current available special
      offers for BSNL Mobile Customers.
    • Prepaid Tariffs: Displays all the available prepaid tariff
      vouchers for BSNL Mobile Customers.
    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections
    • Activations: Enables Retailer to view total number
      activations done for last three months and List
      numbers activated for the current month. 
    • Incentives: Enables Retailer to view incentive
      available periodically
    • Commissions: Retailer can check the status of all types of
      commissions paid to them for the last three months.
    • Transactions: Retailer can view the transactions day wise for
      last 7 days.


    What is BSNL ‘e-CAF App’ ?

    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections

    BSNL ‘e-CAF App’ is a Mobile SIM activation and Customer Acquisition Form (CAF) handling software package for new prepaid connections. It enhances the Prepaid SIM activation process so as to avoid delays associated with collection of CAF from Channel partners and SIM activation.

    In the current Process the Connection can be activated only after data entry in the
    Sancharsoft, Physical verification of CAF / Documents (POl, POA) by BSNL Customer Service Center, followed
    by Tele-verification. Since current process involves Physical movement of CAF from
    Retailer to Franchisee and then to BSNL.

    BSNL Digitalizing its channel partners, launches 'Retailer App' and 'e-CAF App' for BSNL Retailers for instant activation of new mobile connections

    The proposed e-CAF App will allow CAF data entry at point of sale along with
    capturing images of Photo, CAF, POI & POA. Then it will be available online to BSNL CSC
    for verification of CAF/POl/POA and further activation thereby accelerating the SIM
    activations.         This app is also integrated with BSNL inventory management system – Sancharsoft – for SIM inventory, plan selection, activation etc for further processing.

    BSNL e-CAF App – Workflow

    • Authentication
    • Mobile Number Selection
    • CAF Entry through e-CAF
    • Capturing of Photo, CAF,POI & POA
    • SIM Selection

    Activity at BSNL Customer Service Center

    The list of CAF submitted by Franchisee / Retailer through e-CAF App will be displayed separately to BSNL CSC in a menu option in Sancharsoft system. The further process is same as in present practice. The status of Mobile e-CAF activation will be sent to Franchisee and Retailer through SMS.


    How to download BSNL Retailer App and e-CAF App ?


    BSNL retailers having active C-Top Up number may contact their Franchisee Office / BSNL Franchisee Manager to get more details and support in downloading these new mobile apps.


    Dear readers, please share your views and opinions about this innovative initiatives taken by BSNL to boost its SIM sales via comments with us.
    Share.

    Tele Kerala is the Chief Editor of KeralaTelecom.Info. He is having more than 13 years of experience in Indian telecom field. He is always interested in learning latest trends and developments in telecommunication sector.

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    View 36 Comments

    36 Comments

    1. Millennium Vaninagar on

      i have dsa ,i asked csc bsnl and they dont know what is ecaf app and retailer app.. please give me the app link

      Reply
    5. Anonymous on

      I have ekyc application BSNL swift.. At first I wrongly entered customer finger and it now not accept my finger for activation. Can help me to remove the issue

      Reply
    26. Unknown on

      i m dsa of bsnl.my secugen fingerprint scanner works well in airtel idea after scanner ragistraion.but how can i ragister my fingerprint scanner for use bsnl swift app?please send solution for this..

      Reply
    27. Unknown on

      i m dsa of bsnl.how can ragister my secugen fingerprint scanner for use bsnl swift app?my scanner works well for airtel idea app after their ragistration.please send soloution for ragistration of my scanner for bsnl ekyc.

      Reply
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