BSNL FTTH customers are normally making payment of their broadband internet bills via BSNL Payment Portal or My BSNL App. However, there exists a large number of customers who always prefer BSNL Customer Servcie Centres (BSNL CSCs) for bill payment. Now BSNL is providing new Bharat Fiber (FTTH) connections via Franchisees / TIPs (Telecom Infrastructure Providers) / LCOs / MSOs. In addition to sales, marketing, provisioning and maintenence, these FTTH franchisees are also authorized to collect BSNL FTTH (Bharat Fiber) bills directly from their customers.
After the BSNL VRS scheme two years back, most of the BSNL Customer Service Centres (BSNL CSCs) were outsourced for operation and revenue / bill collection from customers. BSNL FTTH bill payment was not possible from such Customer Service Centres (Outsourced Customer Service Centres of BSNL) if FTTH connections were actually provided by BSNL Franchisees / LCOs. This was creating problems and hardships to BSNL FTTH customers especially senior citizens who always trust BSNL Customer Service Centres for their Bill Payment.
Now, based on the response from BSNL FTTH customers and recommendations from field units, BSNL authorities has decided to allow BSNL FTTH (Bharat Fiber) bill payment through Outsourced BSNL CSCs also. The facility to accept FTTH bill payment was made available to BSNL’s Outsourced CSCs with effect from 16th August 2021 across all the telecom circles.
BSNL Outsourced CSCs are using CBP Wallet system to collect payment from landline and broadband customers. Now they can use their existing CBP Wallet system to accept FTTH bill payment also. However there is a catch in the above bill payment scheme for BSNL FTTH Franchisees. BSNL is already giving commission to Outsourced CSCs for collecting landline / broadband / mobile bills from customers. In the case of BSNL FTTH (Bharat Fiber) bill payment, the commission payable to Outsourced CSC will be deducted from the revenue share amount of BSNL FTTH franchisees / LCOs/MSOs. BSNL will deduct the commission payable to Outsourced CSC as Collection Charges from FTTH partner in their monthly invoice prepared through FMS system.
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Acceptance of BSNL FTTH (Bharat Fiber) bills via all BSNL Customer Service Centres (Direct / Outsourced Customer Service Centres) is really a welcome move by BSNL. This will surely increase the revenue collection performance of the PSU in coming months. Customers who are familiar with Online Bill Payment can make use of BSNL Payment Portal or My BSNL App during these pandemic days. BSNL FTTH partners may directly collect bill amount from their customers and make payment via their FTTH Wallet app.
Dear readers, please share this latest news about BSNL FTTH Bill Payment among all your firends and relatives using BSNL FTTH (Bharat Fiber) Services. How many of you are using BSNL FTTH Broadband? How did you pay your BSNL telephone bills? Will you prefer direct payment via BSNL CSC or Online Payment via BSNL Portal?
