BSNL customers can contact Cluster in-charge for Service Related Issues or Complaints

Bharat Sanchar Nigam Limited (BSNL) has started printing the Name and Contact telephone number of Cluster in-charge as well as Accounts Officer in the bills issued to Landline and Bharat Fiber (FTTH) customers. This move will really help customers as they can contact concerned BSNL Officers for their Service Related or Billing Related complaints without the need of visiting BSNL Customer Service Centres of BSNL Telephone Exchanges during these pandemic days.

If you are facing any service realted issues, you can directly report it to the Cluster in-charge whose name and office telephone number will be printed in the second page of your telephone bill. Similarly, for billing related issues, customers may directly call Accounts Officer (TR) of your area which also will be printed in your BSNL telephone bill. As per the latest information, BSNL started this new initiative from the month of August 2021 on wards. It means, BSNL telephone bills issued from August 2021 will contain the Name and Contact telephone number of Cluster in-charge and Accounts Officer.

An Official statement from BSNL regarding the launch of this new initiative read as follows:-

It has been decided to make it mandatory to print name and office landline number of concerned AO (TR) and cluster in-charge in the bills issued to customers for landline, broadband and FTTH services.

BSNL corporate office has already given instructions to telecom circles to ensure that area wise and cluster wise data are shared to respective BSNL Data Centre, so as to enable printing of these details in the bills to be issued from August, 2021 onwards. In case of any subsequent change in the above details from time to time, the updated particulars will also be provided to respective BSNL Data Centre immediately to facilitate printing of current contact details in bills.

Yes..BSNL Implemented it in August 2021 itself !

We have checked and confirmed the same in the latest BSNL telephone bill which was issued in August 2021. In that bill on the second page, we found the Name and Contact Number of BSNL Officer in our area. Screenshot of the same is attached below:-

However, we are unable to find the Name and Contact Number of Accounts Officer (TR) in the latest bill which was issued in August 2021. Infact, it is clearly written in the bill itself that, we need to contact concerned Accounts Officer (TR) within 60 days after the issue of bill for any billing disputes or billing complaints. But the sad part is, BSNL bill contains no information about Name or Contact Number of concerned Account Officer for billing issues.

Read More : How to change BSNL Bharat Fiber plans to new FTTH Broadband plans online via BSNL Selfcare Portal?

BSNL Toll FREE Numbers for Complaint Registration

BSNL’s Toll Free Numbers for complaint registration or customer support are given below. If you are facing any issues / complaints about BSNL Services, you can immediately launch your complaint by dialing Toll Free Numbers of BSNL. Customers can also use BSNL Selfcare Portal / My BSNL App / BSNL Website (BAVA Chatbot) to register their complaint or grievance.

BSNL Complaint Booking Procedure through Online Public Grievance Portal (PG Portal)

If your problem is not resolved within satisfactory time period or BSNL Staff/Officials are not resolving the problem then there is a way to bring your problem / complaint to higher level by registering complains at BSNL Public Grievances (PG) Complaints Portal to resolve the issue within a specific time frame. Open your web browser and just visit BSNL Public Grievance Registration Portal @ http://pgrms.bsnl.co.in/pgs/internet/pgwebregn.asp

After filling the details, just click on submit then you will get your unique complaint ID. Note down this ID, so that we may follow up the registered complaint in future. Customers can check the status of already registered grievance @  http://pgrms.bsnl.co.in/pgs/internet/pgstatuswebregn.asp

Read More : Download your BSNL telephone bills online || How to download BSNL bills up to 1 year old through BSNL Selfcare Portal?

Dear readers, please share this latest information among all your friends and relatives using BSNL Landline, Broadband or Bharat Fiber (FTTH) Services. This information will be really helping to those who are facing service related or billing related issues with BSNL telephone or BSNL Broadband connection.