State run telecom giant, BSNL launched IVR based Aadhar linking facility for its mobile customers in all the circles. Now customers may link their mobile number with Aadhar number more conveniently even from home by dialing toll free IVR (Interactive Voice Response) number 14546 from their mobile number.
The number 14546 is common to all mobile operators in India and the process of linking Aadhar number is very simple. It means, customers of any operator (BSNL / Airtel / Vodafone / Idea / Jio etc) may dial the same number 14546 to link Aadhar with their mobile number. UIDAI (Aadhaar) has issued directives for generating OTP either through the service provider’s website or through the Interactive Voice Response (IVR) services to facilitate the linking, also known as re-verification.
How to link Aadhaar to Mobile number via OTP? (by dialing toll free number 14546)
- Call 14546 from your mobile number.
- Select language (English/Hindi/Malayalam).
- On being asked whether an Indian or an NRI, choose the respective option.
- The IVR process will then ask for your consent to link Aadhaar card number with your mobile number by pressing 1
- Next, mobile subscribers will be required to provide their 12-digit Aadhaar number and press 1 to confirm. In case your Aadhaar input was incorrect, you get another option to provide the correct Aadhaar.
- An OTP will be generated and sent to your mobile .
- Next, IVR process will require your mobile number after which you will have to give consent to your mobile operator to pick your personal details like name, photo, and date of birth from their records.
- After giving consent, IVR will now read the last four digits of your mobile number to re-confirm your provided number.
- Once, the re-confirmation is done, users can provide the OTP received via SMS
- After entering the OTP, you will be required to press 1 to complete the process. IVR will then mention that the Aadhaar-based mobile number re-verification process was successful.
Once the process is completed, you get an SMS on your mobile number confirming that Re-verification was successful and it will take up to 48 hours to complete the linking.
The new IVR service is likely to bring huge relief for mobile subscribers as it now makes it easier to link your Aadhaar number with mobile phone number without the need to visit customer service centers or retailer shops. Complying to the government’s order, the Department of Telecommunication (DoT) has already issued instructions to all operators to verify all existing mobile subscribers (Prepaid and Postpaid) through Aadhaar based e-KYC process on or before 31-03-2018.
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