BSNL Kerala Circle is all set to commission it’s new IN (Intelligent Network) for prepaid mobile customers. BSNL is already in the process of upgrading their network elements to the latest version through the GSM Phase VII expansion project.
The major changes are in the prepaid stv balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. The current number 53733 will be changed to 123.
To know Own Mobile Number : Dial *888#
To know Prepaid Account Balance : Dial *123# or Dial *124#
To know STV Balance : Dial 124*2# or Send sms STVENQ to 123
The migration of prepaid numbers to this new IN (Phase VII – Alcatel IN) will be done in phased manner during this month of December.
The new IN offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.
Changes in the current procedures are:
- Cumulative topup facility for validity extension is not available for New Mithram Plan.
- Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. However on migration to ALU, the data validity will be extended for 30 days with available data volume on date. The customer has to consume the available volume within this period.
New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle
ALU IN USSD: Dial *124# | ||
Press 1 for balance |
Main A/c balance Rs.10.0000 Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit | |
| Press 2 for Recharge | Press 1 for Voucher Recharge |
Pls enter your 18 digit secret code followed by # |
| Press 2 for Third party recharge | Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format | |
| Press 9 to go back | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 3 for STV | Press 1 for STV enquiry | Displays STV details |
| Press 2 for STV subscribe | Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD. Enter your choice | |
| Press 9 to go back to main menu | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 4 for FNF | Press 1 for FNF view | On your FNF list you have: 9443100123. Press 9 to go back to main menu or 0 to exit |
| Press 2 for FNF add | Enter the 10 digit number followed by # | |
| Press 3 for FNF Modify | Enter the old and new number in <old number>*<new number># | |
| Press 9 to go back to main menu | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 5 for Plan Change | Please Choose new tariff plan name:1. New Mithram 2 Per Sec etc. | |
New SMS Keywords for BSNL Prepaid Mobile Customers of Kerala Circle
New SMS keywords for ISD STVs
New SMS keywords for Prepaid Plan Vouchers
Other SMS KEY Words | |
| Description | SMS Keyword |
| For Last CDR | LAST |
| For Last 5 CDR | LAST5 |
| For FNF Add | FFE<10 digit number> |
| For FNF Modification | FFM<OLD NUMBER><NEW NUMBER> |
| For Pyari Jodi Landline Add | FFL<11 digit number> |
| For Jai Jawan (Para Military) Add | PMF<10 digit number> |
| To list registered FNF | FNFLIST |
| To list eligible plan for migration | PLANLIST |
| For balance enquiry | BAL |
| For Voucher Recharge | RC<18 digit secret code> |
The integration of new IN will help BSNL to provide better and more reliable service to it’s esteemed customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.
