Customers, who do not intend to use their landline / broadband / Bharat Fiber (FTTH) / Air Fiber BBoWiFi connection for more than three months period and want to ensure that their line is not misused in their absence, can avail the ‘Safe Custody Plan’ at very nominal charges. The phone connection will be disabled for the period of safe custody.
Charges for BSNL Landline/Broadband/FTTH/ Air Fiber BBoWiFi Safe Custody Plan
The safe custody charges will be Rs. 50/- per month for urban areas and Rs. 30/- per month for Rural areas for Landline Connections.
BSNL Safe Custody Plan Charges for Bharat Fiber (FTTH), Bharat Air Fiber (BAF), DSL Broadband & Landline Services (Applicable with effect from 10-05-2021 across all the telecom circles) | |
| Services | Safe Custody Charges |
| Landline on Copper | Rs 50/- month for Urban areas Rs 30/- month for Rural areas |
| Landline + Broadband on Copper | Rs 150/- month for Urban & Rural areas |
| Fibre Based plans including AirFibre having FMC below Rs. 801/- | Rs 200/- per month |
| Fibre Based plans including AirFibre having FMC above Rs. 801/- | Rs 300/- per month |
Terms & conditions for providing ‘Safe Custody’:-
- The Safe custody of connection shall be permitted on written request of the subscriber, clearly indicating that the connection is to be kept under ‘Safe Custody’.
- The minimum safe custody period shall be 3 months.
- All the Voice connections under Fibre shall be treated as combo during safe custody.
- Customer will be charged above rates per month from the time of intimation of safe custody to the time of termination of safe custody. Customer shall be educated properly at the time of request initiation.
- No revenue share shall be paid to Partners for Safe Custody charges.
- The Modem/CPE/Accessories supplied by the BSNL/Partners (i.e. not customer owned) shall be recovered from the customer for keeping the same under safe custody.
- If ‘half yearly / annual /biennial /triennial’ payment customer opts to safe custody plan, as is done in other annual payment cases, adjustment credit will be given to the customer for the unutilized period and will get adjusted in the subsequent invoices.
Above charges are excluding GST. The charges will be paid in advance. The above instructions shall be applicable with immediate effect, on regular basis in all the circles.
BSNL Safe Custody Plan – FAQs
What is the Minimum Period for Safe Custody?
The minimum period of safe custody will be three months. The charges will be paid in advance. The charges are to be paid in advance.
How to Activate BSNL Safe Custody Plan?
The service shall be permitted only on written request of the authorized subscriber to concerned commercial officer at nearesr BSNL Customer Service Center (BSNL CSC) clearly indicating that the connection (Landline / Bharat Fiber / BBoWiFi) is to be kept under ‘Safe Custody’ from the date. The advance rent also need to be paid at the time of application for the safe custody period.
Whether we have to return the BSNL Accessories on Safe Custody ?
The Modem / CPE / Accessories supplied by the BSNL are to be submitted along with the application form for keeping the telephone / broadband connection under safe custody plan.
How to restore BSNL landline / Broadband / FTTH connection from Safe Custody?
BSNL landline / broadband / FTTH connection will be released only on written request from the customer.
The above charges are applicable with effect from 10-05-2021 as a regular offer across all the telecom circles.
