BSNL has decided to recover the full market price for damaged or non returned Customer Premise Equipments (CPEs) from customers on closure or surrender of service. As per the latest information, BSNL will collect the current market price for damaged / non returned accessories like FTTH ONT (Optical Network Termination), ADSL/VDSL Broadband Modem etc.
BSNL supplies various accessories like FTTH ONT, Broadband Modem etc to the subscribers at the time of new connection on a rental basis against a security deposit. It is the subscriber’s responsibility to ensure that the
Optical Modem (ONT) or any other CPEs is returned
to the exchange in fully working condition.
Optical Modem (ONT) or any other CPEs is returned
to the exchange in fully working condition.
In case of return of damaged equipment or non return of equipment altogether, BSNL reserves the right to charge full market price for the Fiber Modem (ONT device) or ADSL / VDSL Broadband Modem from the subscriber.
An official statement from BSNL regarding the recovery of market price for damaged / non returned modem, said –
At the time of surrender of service, in case of non-return/damage of ONT (supplied to customer on rental basis), the prevailing sale price of ONT may be recovered from the customer.
At the time of surrender of service, in case of non-return/damaged return of any ADSL/VDSL modems (supplied to customer on rental basis), the prevailing sale price of that ADSL/VDSL modem may be recovered from the customer.
The above instructions shall be applicable with immediate effect in all the Circles.
In case of any technical fault in the Fiber Modem (ONT) or ADSL/VDSL Broadband Modem during active subscription, BSNL repairs the equipment free of cost since it is still owned by BSNL and only rented to the subscriber.
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